Returns & Exchanges
Sehgal Diamonds wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except customized items) for a full refund minus any fees (labor charges, shipping charges, or credit card processing fees) within 7 days from the date you received shipment. After the 7 day mark of your purchase , you may return the item for store credit within 30 days of purchase.
Required Conditions of Return
-Your original sales invoice or any other paperwork provided by Sehgal Diamonds must be present at the time of return.
-All certified items sent with a diamond certificate must be returned with the certificate, otherwise a charge for recertification will be charged upon reciept of the item.
-Items must be returned in the same condition as they were sent from Sehgal Diamonds ( we will inspect every item carefully).
-Custom orders such as orders with engraving and special ring sizes or custom designs cannot be accepted back for a return (refund, exchange or repair).
-If you are shipping the item back send through USPS registered mail. Any item sent to us through USPS registered mail is automatically insured by us if you have followed the proper packaging instructions.
Send returns to:
Sehgal D. Inc.
6222 Richmond Ave Suite #345
Houston, TX 77057
***Please do not indicate on the package that you are shipping jewelry – as it will only invite theft.
Sehgal Diamonds has the right to block any user if we feel like they are abusing our returns and exchanges program.
Sehgal Diamonds Inc. reserves the right to change the return policy at any time. So it is advised to review this page on a regular basis if you are considering a return.